Adani realty

PRIVACY POLICY

1. Introduction

Welcome to Adani Realty (“Company,” “we,” “our,” or “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how Adani Realty collects, uses, stores, processes, discloses, and safeguards your information when you visit our website, contact us, submit property enquiries, communicate with us through the official WhatsApp Business Platform, Rich Communication Services (RCS), telephone, email, SMS, or any other digital communication channel operated by us.

Our goal is to ensure transparency regarding the processing of your personal information while complying with applicable Indian laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (where applicable), Consumer Protection Act, 2019, and other relevant regulations. This Privacy Policy also aligns with Meta’s WhatsApp Business Messaging Policy and Google’s RCS Business Messaging requirements.

By accessing our website or using our services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

If you do not agree with this Privacy Policy, please discontinue the use of our website and services.

2. Information We Collect

To provide our services efficiently, Adani Realty may collect different categories of information depending on how you interact with us.

A. Personal Information

We may collect information including but not limited to:

  • Full name
  • Mobile number
  • Email address
  • Residential or correspondence address
  • City and State
  • Property preferences
  • Budget preferences
  • Communication preferences
  • Identity details where legally required
  • Documents voluntarily submitted during property-related processes

Providing this information is generally voluntary; however, some services may not be available if required details are not provided.

B. Property Enquiry Information

When you submit an enquiry, we may collect:

  • Interested property details
  • Preferred location
  • Budget range
  • Property type
  • Site visit requests
  • Appointment preferences
  • Financing requirements
  • Customer comments and notes

This information helps us respond accurately to your requests and recommend suitable property options.

C. Device Information

When you access our website, certain technical information may be collected automatically, such as:

  • IP address
  • Browser type and version
  • Operating system
  • Device type
  • Language preferences
  • Time zone
  • Date and time of access
  • Referring website
  • Pages visited
  • Session duration
  • Crash reports
  • Diagnostic information

This data helps us improve website performance, security, and user experience.

D. Cookies & Similar Technologies

Our website may use:

  • Cookies
  • Session cookies
  • Persistent cookies
  • Analytics cookies
  • Security cookies
  • Preference cookies
  • Browser storage technologies

Cookies help us:

  • Remember user preferences
  • Improve website performance
  • Analyze visitor behavior
  • Enhance security
  • Personalize user experience

You may disable cookies through your browser settings, although certain website features may not function properly as a result.

E. WhatsApp & RCS Communication Data

When you communicate with Adani Realty through the official WhatsApp Business Platform or RCS, we may process:

  • Mobile number
  • Display name
  • Message content
  • Attachments voluntarily shared
  • Images
  • Documents
  • Voice notes
  • Communication timestamps
  • Delivery status
  • Read receipts (where available)
  • Customer support interactions

This information is processed solely for legitimate business purposes, including responding to enquiries, providing customer support, scheduling appointments, and delivering service-related communications.

3. Purpose of Data Collection

Adani Realty collects personal information only for lawful, fair, and transparent purposes. The information collected may be used to:

  • Respond to property enquiries.
  • Provide real estate consultation services.
  • Schedule property visits and appointments.
  • Verify customer requests where necessary.
  • Share property details, brochures, pricing, and availability.
  • Communicate service updates and transactional notifications.
  • Improve our website, products, and customer support.
  • Maintain business records and internal administration.
  • Detect and prevent fraud, unauthorized access, or misuse of our services.
  • Comply with legal obligations, regulatory requirements, and law enforcement requests.
  • Send promotional communications only where consent has been obtained or where otherwise permitted by law.

We do not collect more personal information than is reasonably necessary for these purposes.

4. Consent for WhatsApp & RCS Data Processing

Adani Realty uses the official WhatsApp Business Platform and Rich Communication Services (RCS) to communicate with customers in a secure and compliant manner.

By voluntarily sharing your mobile number, initiating a conversation with us, scanning our QR code, clicking a chat link, or otherwise opting to receive messages through these channels, you provide your consent for us to process the information necessary to deliver those communications.

You acknowledge that such communications may include:

  • Responses to your property enquiries.
  • Appointment confirmations and reminders.
  • Property recommendations based on your expressed interests.
  • Transactional notifications related to your interactions with us.
  • Customer support messages.
  • Service-related updates.
  • Promotional messages, only where you have provided the required consent.

You may withdraw your consent for promotional communications at any time by following the unsubscribe instructions provided in the message or by contacting Adani Realty directly. Withdrawal of consent will not affect the lawfulness of processing carried out before the withdrawal.

5. Legal Basis for Processing

Adani Realty processes personal information only where a valid legal basis exists. Depending on the nature of the interaction, processing may be based on:

  • Your consent.
  • Performance of a contract or pre-contractual steps requested by you.
  • Compliance with legal and regulatory obligations.
  • Protection of legitimate business interests, provided such interests do not override your rights and freedoms.
  • Prevention of fraud, misuse, or unauthorized activities.
  • Establishment, exercise, or defense of legal claims.

Where consent is required by applicable law, you may withdraw it at any time, subject to legal or contractual restrictions.

6. How We Use Collected Data

The information collected by Adani Realty may be used to:

  • Provide and manage our real estate services.
  • Process and respond to property enquiries.
  • Schedule site visits and meetings.
  • Deliver customer support.
  • Send transactional communications via email, SMS, WhatsApp, or RCS.
  • Maintain customer relationship records.
  • Improve website functionality and user experience.
  • Conduct internal analytics and reporting.
  • Protect the security and integrity of our systems.
  • Enforce our Terms & Conditions and other legal agreements.
  • Comply with statutory, regulatory, or judicial requirements.

We do not sell or rent your personal information to third parties for their independent marketing purposes.

7. Data Retention & Deletion

Adani Realty retains personal information only for as long as it is reasonably necessary to fulfill the purposes described in this Privacy Policy, including:

  • Providing requested services.
  • Maintaining customer records.
  • Meeting legal, accounting, taxation, and regulatory obligations.
  • Resolving disputes.
  • Enforcing contractual agreements.
  • Protecting against fraud and security threats.

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed using appropriate technical and organizational measures, unless a longer retention period is required by law.

Where technically feasible and legally permissible, users may request deletion of their personal information by contacting us using the details provided in this Privacy Policy.

Privacy Policy

Your privacy matters—here’s how we protect and use your data responsibly.

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